Refund policy

Return & Refund Policy

At VYRO, we want you to be happy with your purchase. This policy sits alongside, and does not limit, the rights and remedies you have under the Australian Consumer Law (ACL).

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes these rights.

Faulty, damaged or incorrect items

If your VYRO order arrives faulty, damaged, or different from what you ordered, contact us at jacobushendriks00@gmail.com within 30 days of delivery with your order number and photos of the issue. We will arrange a repair, replacement or refund in line with the ACL, at no cost to you.

Change of mind returns

In addition to your ACL rights, we accept change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition and packaging, and you have proof of purchase. Please contact us at jacobushendriks00@gmail.com before sending anything back. Return shipping for change-of-mind returns is the customer's responsibility, and the item remains your responsibility until it reaches us.

How to start a return

Email jacobushendriks00@gmail.com with your order number and the reason for your return. Once your return is approved, we'll send you instructions on how and where to send your item. Please do not send items back without contacting us first, as unsolicited returns may not be accepted.

Refunds

Once we receive and inspect your return, we'll let you know if it has been approved. Approved refunds are processed to your original payment method within 10 business days. It may take additional time for your bank or card provider to reflect the refund.

Non-returnable items

Gift cards and items marked as final sale are not eligible for change-of-mind returns. This does not affect your rights under the Australian Consumer Law.

Contact us

For any questions about returns or refunds, contact us at jacobushendriks00@gmail.com.